Terms of Service

Effective Date: March 26, 2026  |  Last Updated: March 26, 2026

1. Acceptance of Terms

Welcome to Cafe Rio (operated via the website rios-cafes.click). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("we," "us," "our," or the "Company") governing your access to and use of our website, online ordering systems, mobile applications, and all related food and beverage services offered by Cafe Rio.

By visiting our website at rios-cafes.click, placing an order, creating an account, subscribing to any newsletter or promotional content, or otherwise engaging with our digital or physical services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. Your continued use of our website and services following any modifications to these Terms shall constitute your acceptance of the revised Terms.

If you are using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" shall refer to that entity.

These Terms apply to all visitors, users, and others who access or use the website located at rios-cafes.click. Users who do not agree with these Terms must immediately discontinue use of our website and services.

2. Description of Services

Cafe Rio is a food and beverage establishment dedicated to providing high-quality dining experiences to our customers. Our services include, but are not limited to, the following:

• In-Person Dining: Customers may visit our physical location to enjoy freshly prepared food and beverages in a welcoming cafe environment.
• Online Ordering: Our website at rios-cafes.click provides customers with the ability to browse our menu, place orders for pickup or delivery, and manage their dining preferences online.
• Delivery Services: Depending on availability and location, we may offer food and beverage delivery services, either directly or through authorized third-party delivery partners.
• Catering Services: Cafe Rio may offer catering services for events, corporate gatherings, and private functions, subject to availability and separate catering agreements.
• Loyalty Programs: We may from time to time offer loyalty rewards, promotional programs, or membership benefits to our customers.
• Digital Content: Our website may provide informational content including menus, nutritional information, blog posts, recipes, and promotional materials.
• Customer Support: We offer customer support services accessible via email at [email protected].

We reserve the right to modify, suspend, discontinue, or expand any of our services at any time, with or without notice, and we shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

All food and beverage products offered by Cafe Rio are subject to availability. Menu items, prices, ingredients, and portions may change without prior notice. We make reasonable efforts to ensure that our online menu accurately reflects available offerings; however, discrepancies may occasionally occur, and we reserve the right to refuse or cancel orders based on inaccurate menu listings.

3. User Eligibility and Account Registration

To access certain features of our website and services, including online ordering, you may be required to create an account. By registering for an account, you represent and warrant that:

• You are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater;
• All information you provide during registration is accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate and current;
• You are legally capable of entering into binding contracts under applicable United States law;
• You are not prohibited from receiving services under the laws of the United States or any other applicable jurisdiction.

You are solely responsible for safeguarding the confidentiality of your account login credentials, including your username and password. You agree to immediately notify Cafe Rio at [email protected] of any unauthorized use of your account or any other breach of security. Cafe Rio shall not be liable for any losses or damages arising from your failure to maintain the security of your account.

We reserve the right to suspend, terminate, or refuse service to any user account at our sole discretion, including but not limited to cases involving fraudulent activity, violation of these Terms, or conduct we determine to be harmful to other users or our business.

4. User Obligations and Prohibited Activities

As a user of our website and services, you agree to use Cafe Rio's platform solely for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree to comply with the following obligations:

• Provide accurate and truthful information when registering, placing orders, or communicating with our team;
• Use our website and services only for their intended purposes;
• Respect the intellectual property rights of Cafe Rio and third parties;
• Comply with all applicable food safety, health, and consumer protection laws;
• Honor all payment obligations for orders placed through our platform.

The following activities are strictly prohibited when using our website or services:

1. Using our website for any unlawful purpose or in violation of any applicable federal, state, or local laws;
2. Transmitting or uploading any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
3. Attempting to gain unauthorized access to any portion of our website, servers, or systems connected to our services;
4. Interfering with or disrupting the integrity or performance of our website or services;
5. Using automated scripts, bots, scrapers, or other automated tools to access, collect data from, or interact with our website without our express written consent;
6. Impersonating any person or entity, including any employee or representative of Cafe Rio;
7. Submitting false, misleading, or fraudulent orders or payment information;
8. Engaging in any activity that imposes an unreasonable or disproportionate burden on our infrastructure;
9. Reproducing, duplicating, copying, selling, or exploiting any portion of our website or services without express written permission;
10. Circumventing or attempting to circumvent any security features of our website;
11. Collecting personal information of other users without their express consent;
12. Using our services to send unsolicited commercial communications (spam).

Any violation of the above prohibited activities may result in immediate termination of your account and access to our services, and may subject you to civil and/or criminal liability under applicable United States law.

5. Intellectual Property Rights

All content published and made available on our website at rios-cafes.click is the property of Cafe Rio and its content creators. This includes, but is not limited to:

• The Cafe Rio name, logo, trademarks, and service marks;
• Website design, layout, graphics, and visual elements;
• Menu text, descriptions, and photographs of food and beverages;
• Written content including articles, blog posts, and promotional materials;
• Software, code, and digital applications used to operate our website and services.

All trademarks, service marks, trade names, and trade dress used in connection with Cafe Rio's services are proprietary to Cafe Rio or licensed to us by their respective owners. Nothing in these Terms shall be construed as granting you any right, title, or license to use any of Cafe Rio's intellectual property without our prior express written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes only. This license does not permit you to:

• Copy, modify, or distribute any of our content;
• Create derivative works based on our content;
• Use our content for commercial purposes without our written consent;
• Remove any copyright, trademark, or proprietary notices from our content.

If you believe that any content on our website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement and supporting evidence.

6. Payment Terms and Ordering

When placing orders through our website, you agree to the following payment terms:

6.1 Pricing

All prices displayed on our website are in United States Dollars (USD) and are inclusive of any applicable taxes unless otherwise stated. Prices are subject to change without prior notice. The price charged for your order will be the price displayed at the time you place your order, subject to any applicable adjustments for taxes and fees.

6.2 Payment Methods

We accept payment through various methods as displayed on our website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and fees.

6.3 Order Confirmation

Upon successful placement of an order, you will receive a confirmation notification via email or through our website. This confirmation constitutes our acceptance of your order. Cafe Rio reserves the right to cancel or refuse any order at any time for reasons including but not limited to product unavailability, errors in pricing, or suspected fraudulent activity.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or credits may be issued at our sole discretion in circumstances involving order errors, product quality issues, or other legitimate concerns. Requests for refunds or order corrections must be submitted promptly to [email protected] or by contacting our customer support team. We are not obligated to offer refunds for orders that have already been prepared or delivered.

6.5 Taxes

You are responsible for paying all applicable federal, state, and local taxes associated with your purchases. We will collect and remit applicable sales taxes in accordance with the laws of the jurisdiction in which the transaction occurs.

7. Food Allergen and Dietary Information Disclaimer

Cafe Rio makes reasonable efforts to provide accurate and up-to-date information about ingredients and potential allergens in our food and beverage products. However, we cannot guarantee that our products are free from any particular allergen, as our kitchen facilities handle a wide variety of ingredients that may contain common allergens including but not limited to nuts, dairy, gluten, eggs, shellfish, soy, and wheat.

If you have a food allergy, dietary restriction, or medical condition that requires specific ingredient information, we strongly encourage you to contact us directly at [email protected] before placing an order. Cafe Rio shall not be held liable for any adverse reactions, health complications, or damages resulting from the consumption of our food products by individuals with known or unknown allergies or dietary restrictions.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse or make any representations about third-party websites.

We strongly recommend that you read the terms of service and privacy policies of any third-party websites you visit. Your use of third-party websites is entirely at your own risk, and Cafe Rio disclaims all liability in connection with your use of such websites.

If we use third-party delivery partners or payment processors, such services are governed by their own terms of service and privacy policies. By using our services that involve third-party providers, you acknowledge and agree that Cafe Rio is not responsible for the actions, omissions, or policies of such third parties.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT ON OUR WEBSITE;
• WARRANTIES THAT ANY DEFECTS IN OUR WEBSITE WILL BE CORRECTED.

Cafe Rio does not warrant that the results obtained from the use of our services will be accurate or reliable, or that the quality of any products, services, information, or other material obtained through our services will meet your expectations.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of, or inability to access or use, our website or services;
• Any conduct or content of any third party on or in connection with our services;
• Any content obtained from our website or services;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any errors, inaccuracies, or omissions in our menu, pricing, or promotional materials;
• Any food-related issues including but not limited to allergic reactions or foodborne illness, to the extent permitted by law.

IN NO EVENT SHALL CAFE RIO'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

The limitations of liability set forth herein reflect a reasonable allocation of risk between Cafe Rio and you. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of our website or services in any manner not expressly permitted by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any content you submit, post, or transmit through our website or services;
• Any false or misleading information you provide to Cafe Rio;
• Your negligent or willful misconduct.

Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to cooperate fully with Cafe Rio's defense of such claims. You may not settle any claim without Cafe Rio's prior written consent.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Cafe Rio operates, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Any legal action or proceeding arising out of or relating to these Terms or your use of our website and services shall be subject to the exclusive jurisdiction of the federal and state courts located in the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection based on improper venue or inconvenient forum.

These Terms are subject to applicable provisions of the Federal Trade Commission Act (FTC Act) governing consumer protection, unfair trade practices, and deceptive advertising. In states where the California Consumer Privacy Act (CCPA/CPRA) or other state-specific consumer protection laws apply to our operations, those laws shall also be applicable to the extent required by law.

Nothing in this section shall limit Cafe Rio's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising from or relating to these Terms or our services informally by contacting Cafe Rio at [email protected]. We will use reasonable efforts to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute cannot be resolved informally within that period, either party may proceed to binding arbitration as described below.

13.2 Binding Arbitration

Except for disputes that qualify for small claims court, all disputes arising out of or relating to these Terms or your use of our services shall be resolved through final, binding arbitration administered by a recognized arbitration organization under its applicable rules. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive relief or other temporary equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, without waiving the right to arbitration on the merits.

14. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with applicable United States privacy laws, including the Federal Trade Commission Act and applicable state privacy laws. We encourage you to review our Privacy Policy carefully. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

15. Modifications to Terms

Cafe Rio reserves the right to modify, amend, update, or replace these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may provide additional notice through our website, email, or other appropriate means.

Your continued use of our website or services after any modifications to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue your use of our website and services immediately. It is your responsibility to review these Terms periodically to stay informed of any updates.

We may also revise these Terms in response to changes in applicable law, regulatory requirements, or business operations. Any changes to dispute resolution procedures shall not apply to disputes for which the parties had actual notice prior to the date the change was posted on our website.

16. Term and Termination

These Terms of Service shall remain in full force and effect while you use our website or services. Cafe Rio reserves the right, in its sole discretion, to:

• Terminate or suspend your access to our website and services at any time, with or without cause, and with or without notice;
• Delete your account and all associated data;
• Refuse service to any user for any reason not prohibited by applicable law.

You may terminate your use of our services at any time by ceasing to use our website and, if applicable, by closing your account. Termination of your account does not relieve you of any obligations you incurred prior to termination, including any payment obligations for orders already placed.

Upon termination, all licenses and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed to give maximum effect to the original intent of the parties.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. The parties agree that any court shall endeavor to give effect to the parties' intentions as reflected in any provision found to be invalid or unenforceable.

18. Waiver

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by Cafe Rio of any breach of these Terms shall not be deemed a continuing waiver or a waiver of any subsequent breach. No waiver shall be effective unless it is in writing and signed by an authorized representative of Cafe Rio. Our failure to exercise any right under these Terms shall not constitute a waiver of that right.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Cafe Rio on our website, constitute the entire agreement between you and Cafe Rio with respect to your use of our website and services. These Terms supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Cafe Rio relating to their subject matter.

No modification or amendment to these Terms shall be binding unless made in writing and executed by an authorized representative of Cafe Rio, except as otherwise provided in these Terms.

20. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, power outages, internet service interruptions, cyberattacks, supply chain disruptions, or any other event outside our reasonable control. In the event of such a force majeure event, we will use commercially reasonable efforts to resume normal operations as soon as practicable.

21. Accessibility

Cafe Rio is committed to ensuring that our website is accessible to all users, including individuals with disabilities, in accordance with applicable accessibility standards. If you experience any difficulty accessing our website or services, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or our services, please do not hesitate to contact us using the following information:

We will make reasonable efforts to respond to all inquiries within a reasonable time frame. For urgent matters related to food safety, allergies, or order issues, please mark your communication as urgent and include all relevant details to help us respond promptly.